Assistant Store Manager - Gianvito Rossi

Hong Kong
Permanent
Store

Job Purpose: 
To deliver an exceptional Pedder Group experience for every customer and to achieve optimum results by managing the day to day operations of the stores and leading and developing their team to execute outstanding operational and service standards, build sales and implement company policy.


Key Accountabilities:
In addition to following Pedder Group’s policies and procedures, key accountabilities include, but are not limited to:
 
Sales

  • Achieve agreed monthly sales and store KPIs
  • Be proactive in identifying selling opportunities that will help achieve the sales targets
  • Building customer relationship and provide suggestions to marketing team on CRM / marketing programs
  • Communicate regularly with Central Buying Office / warehouse / logistics / between stores and follow agreed procedures to ensure smooth distribution of merchandise / stock at all times
  • Ensure stock is continually replenished to ensure a full range of items are available for the customer

Customer Service

  • Deliver consistent, friendly and responsive service and ensure the Pedder Group standards of service are consistently executed
  • Collect feedback from customers and share this feedback with manager/related teams
  • Build the database and provide client ling services to VIP
  • Resolve customer complaints efficiently and courteously to the satisfaction of the customer

Product Knowledge

  • Provide the customer with product information that will enable them to make an informed decision about the item they wish to purchase
  • Communicate confidently the unique selling points and the features and benefits of the product
  • Actively provide mix and match ideas for the customer and to up-sell to maximize the sales value

Housekeeping

  • Ensure daily housekeeping standards are maintained at all times
  • Ensure visual merchandise presentation in line with VM Standards Manual is adhered to
  • Prevent stock and pilferage by being alert and security on potential issues
  • Ensure cashiering function is performed to a high degree of accuracy

Team Leadership

  • Demonstrate and reinforce the Pedder Group Purpose and Vision at all times and provide the necessary leadership to gain commitment from retail sales team
  • Identify and execute ways to increase employee’s loyalty, satisfaction and pride with the Pedder Group experience
  • Provide on job coaching to ensure all staff meet and exceed the standards and requirements of their role
  • Manage performance of team and take appropriate action with those who fall below standard in consultation with Store Manager/HR Department


Requirements

  • Retail operations experience, preferably with experience in shoes, handbags and accessories
  • Proven track record in managing luxury brands and sales generation
  • Flexible to work in a monobrand store or concession setting
  • Strong business acumen and excellent analytical skills and result-driven
  • Passionate about fashion
  • Dynamic team player with ability to positively motivate staff and network to build relationships
  • Energetic and flexible to work in a fast paced and dynamic environment
  • Excellent verbal and written communication skills in both English and Chinese
  • 5+ years experience in luxury retail, 1 year+ in supervisory level
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